Returns & Cancellations

We will replace or refund you for any bottle of wine that is damaged or flawed if you notify us within 30 days from the date you purchased it. If you consider the wine to be flawed, we ask that you return the unfinished portion of the original bottle for replacement and analysis. By law, we cannot accept returns of alcoholic beverages unless the product is corked, or flawed. We are also unable to accept return of wine that was damaged due to adverse weather conditions during shipment, or wine that is ordered in error. Please send an email to (cellar@ashridgewines.co.nz) to arrange for the return of corked or flawed product.

Once the wine is received, we will refund your credit card account for the cost of the wine - less shipping and handling. If the original shipment was damaged or flawed you will receive a full refund, including shipping and handling charges. Please contact the tasting room at (06 650 4324) for return instructions.

A 15% restocking fee will be applied to all canceled orders.